How do you ensure that the products you deliver are in good condition?

We carefully select high quality recovery cones, pet toys, and accessories, collaborating with trusted partners for their reliability. Each item undergoes thorough inspection during the packing and dispatch process to ensure excellence before reaching your doorstep.


What is the expected delivery time?

Orders will be shipped out within 24 hours (excluding Sundays & public holidays). We use selected logistics providers and it usually takes 3 to 5 days for delivery. The logistics providers do not operate on Sundays and public holidays. 


If I urgently need a recovery cone, what should I do?

We're committed to ensuring your furkid is never left without assistance! Reach out to us via email at hello@poppoppets.com or WhatsApp, and we'll be happy to coordinate a self-pickup option.


How can I become a member of the Pop Pop Club, and does it require any fees?

Joining the Pop Pop Club is simple. Visit https://www.poppoppets.com/account/register and sign up for free. All you need to do is provide your name and email, and you're all set. Welcome aboard the Pop Pop Club!


What benefits come with joining the Pop Pop Club?

Upon joining the Pop Pop Club, you'll receive 200 points. You'll also accrue points for following us on TikTok, Facebook, and Instagram, as well as earning 5 points for every $1 spent. These points can be redeemed for purchases on our website without any minimum spending requirement.